Get in Touch
Have a question, concern, or suggestion? We'd love to hear from you. Reach out to the NOU team and we'll get back to you as soon as possible.
We typically respond within 24 hours
Monday - Friday
9:00 AM - 5:00 PM
EST / Haiti Time
Port-au-Prince
Haiti
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
Find quick answers to common questions about NOU.
Shipping times vary by seller and location within Haiti. Most orders are delivered within 3-7 business days. You can track your order status from your account dashboard.
We accept Stripe (credit/debit cards), MonCash (Haiti mobile money), PayPal, bank transfer, and cash on delivery for eligible orders.
Simply sign up for an account, select 'Seller' as your role, and complete your business profile. You can start listing products immediately after setup.
NOU currently charges zero setup fees. A small transaction fee applies to each sale to cover payment processing costs. See our For Sellers page for details.
Contact the seller directly through your order details page. If unresolved within 48 hours, escalate to support@nou.ht. See our Refund Policy for full details.